Free shipping is available for orders over 99€ in mainland Portugal. For orders below this amount, a flat rate of 4.99€ applies. For the islands (Azores and Madeira), please check specific rates at checkout.
Orders are processed within 1-2 business days. Delivery within mainland Portugal usually takes 2-4 business days after dispatch. For the islands, delivery may take 5-8 business days.
Yes, all products available at Ambiave are certified and safe for domestic and professional use. We always recommend reading the safety instructions included with each product and storing them properly out of the reach of children.
Once your order is complete, you will receive a confirmation email with a detailed receipt. You can also access your order history in your Ambiave account under 'My Account > Orders'.
You have 14 days after receiving your order to return unused products in their original packaging. Pool chemicals (chlorine, algaecides, etc.) are not eligible for return for safety reasons. To initiate a return, please contact us at suporte@ambiave.pt.
You can change or cancel your order up to 2 hours after placing it, provided it has not yet been processed. Please contact us immediately by email or phone. Once processed, no changes can be made.
We accept the following payment methods: Credit/debit card (Visa, Mastercard), MB Way, Multibanco, Bank Transfer, and PayPal. All payments are processed securely with SSL encryption.
Refunds are processed within 5-10 business days after the return is approved. The amount will be credited to the same payment method used for the original purchase. For bank transfers, the timeframe may be slightly longer.
Yes, all refunds are processed using the same payment method used for the purchase. If you paid by card, the refund will appear on your bank statement. If you paid by Multibanco or bank transfer, the amount will be returned to the originating account.
To return a product: 1) Contact us at suporte@ambiave.pt with your order number; 2) Await confirmation and return instructions; 3) Pack the product in its original packaging; 4) Send to the indicated address. Return costs are the responsibility of the customer, except in the case of a defective product.
We make every effort to ensure that the photographs accurately represent the products. Slight color variations may occur due to monitor settings. In case of significant discrepancy, please contact us and we will resolve the situation.
Yes! Most out-of-stock products are restocked regularly. You can activate stock replenishment notifications on the product page. For seasonal products (such as summer pool equipment), availability may vary depending on the season.
After your order has been shipped, you will receive an email with the tracking number. You can track the delivery directly on the carrier's website (CTT, DPD, or GLS). You can also check the order status in your Ambiave account.
If you receive a damaged product, photograph the product and packaging immediately and contact us at suporte@ambiave.pt within the first 48 hours. We will send a replacement product at no additional cost or process a full refund.
Currently, we deliver to mainland Portugal, the Azores and Madeira. For deliveries to other European countries, please contact us at suporte@ambiave.pt to check availability and international shipping costs.
According to Portuguese law, you have a 2-year legal warranty to claim for defective products. For electrical swimming pool equipment (pumps, filters, robotic cleaners), we recommend registering the manufacturer's warranty to benefit from specialized technical support.
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